Frequently Asked Questions

Not only do you love your dog, we love your dog too! We are crazy dog lovers and want EVERY dog to reap the rewards of our raw feeding diet.

With the combination of experience, study and the backing of our local vet, we truly believe we have the most premium Raw dog food diet available in Australia. Our own dogs have been benefiting from this diet for years and they are perfect examples of how valuable the Raw K-9 diet can be.

All orders must be placed before Monday Midday to be delivered on Thursday. If you miss this cut off time for ordering, it will be logged for the following weeks delivery.

All orders must be placed before 8:00pm Sunday to be delivered on Wednesday. If you miss this cut off time for ordering, it will be logged for the following weeks delivery.

Please contact us by phone or email if Wednesday does not suit your needs.

If you are in our delivery radius your order is scheduled to be delivered Thursday 4 – 10 pm.

Sydney WesT (Penrith etc.) Thursday 5 – 8 am.

Pre-packaged meals and Raw treats are both delivered frozen. They can be left this way up to 4 hours in a shaded spot. It is the customer’s responsibility to refrigerate/freeze these products accordingly after this time to prevent spoilage.

All of our products are vacuumed sealed by a commercial grade chamber to extend the shelf life of our products.

If stored correctly in a freezer, our pre-packaged meals and Raw treats will last up to 2 months. If stored in a fridge, these meals will last up to 2 weeks. Please refer to the expiry date label on all of our products before feeding.

This depends on the amount of food you choose to purchase. Pre-packaged meals are flat packed and vacuum sealed allowing you to stack the meals neatly in your fridge or freezer. We suggest that if you are concerned with the amount of freezer space you have, simply order one weeks worth at first. Remember we give you the option to buy in weekly, fortnightly and monthly quantities which allows you to estimate the amount of meals you can hold at any one time.

Please note that larger Raw treats do take up more space than pre-packaged meals.

There is no doubt that dogs are designed to eat consume meat.

The hydrochloric acid in a dog’s stomach acts as a protective enzyme against pathogens. Their digestive system is short and lacks complexity. Bacteria is killed when ingested and passes within 4-6 hours as waste.

Raw K-9 is fortunate enough to be able to work closely with local Australian farmers and butchers meaning your companion can enjoy premium, human grade, fresh raw dog food without any preservatives, chemicals or additives.

Raw feeding should be treated no different to cooking with Raw meats at home. Basic sanitary habits should be practiced when handling any type of raw meat.

A very common misconception about feeding bones is that bones are dangerous and shouldn’t be fed to dogs.

Raw bones are great for our dog’s and are totally safe! They provide dogs with high doses of calcium and fat liquid. Unlike cooked bones, raw bones are soft and are easily digested. Dehydrated and cooked bones do not contain moisture which makes them hard, splinter when eaten and difficult to digest. Never feed cooked bones.

You do not need to supplement our pre-packaged meals unless you have been specifically instructed by your veterinarian for medical purposes.

Each pre-packaged meal contains the exact quantity of food for your dog. These meals are broken into breakfast and dinner quantities.

These meal ratios are only guidelines. If you feel your dog is putting on/losing too much weight, contact us so we can alter their feeding ratios as required.

It is best to feed you dog its meals completely defrosted purely because your dog will enjoy it more. The best way to achieved this is to leave the pre-packaged meal on a bench over night or during the day in a cool, dry area in the winter months. In summer, place pre-packaged meals in the fridge to defrost.

Come feeding time if the meal is not completely defrosted or you forgot to remove it from the freezer, simply place it in the sink in cool water to thaw out.

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